Guarantees & Return Policy

If one or more of the items you received are damaged, different, or not working, you will be protected by this Guarantee. Please contact us for Return Material Authorization within 7 days of the order being received.

After returning the product to the address provided by our customer service team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund.


30 Days No Reason Return

If you are not satisfied with your purchase and the product is still in brand new condition, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.

Please contact us for Return Material Authorization within 30 days of the order being received.


180 Days up to the Quality of the Exchange or Refund


If there are quality problems in some categories of products, you can get a refund or exchange up to 180 days. You can contact us to learn if the product is in this category.

During delivery, please make sure the package is in good condition (no sign of being opened) and confirm the contents before signing the package.


For any issues, please contact us and follow our warranty process:

1. Provide your order number and the product code (SKU number).

2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.



Possible Solutions after the problem is confirmed by KaimToy:

If there is an item missing, we will resend the missing item/accessory for free within the warranty period.

If we have shipped the wrong item, we will either refund you in full or dispatch an alternative item (if applicable and available). KaimToy will decide whether you need to return the wrong product or not and reimburse you for the return shipping fee when we receive it.


Repair Period & Warranty Exemptions and Notes

Returns processing limitation

If you have any after-sales issues, please contact us directly for a solution according to your case. We will confirm whether you need to return the item and to which address you may return it to.

The following section describes the processing time required upon receiving your returned item.


For exchanges, the processing time for the exchanged item will be between 3-6 business days upon receiving your item back and depending on stock availability.


For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After we process your refund, the time it takes to show in your account depends on the payment method.