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FAQ & Support

What Shipping Method does KaimToy Use?
We have three shipping methods, they are Flat Rate Shipping, Standard Shipping and Expedited Shipping.


What Countries does KaimToy Deliver to?
We can deliver orders to most countries in the world. Goods are sent from our warehouse by courier, and delivered direct to your door (home or company address).


Remote Areas - Delivery
Can Couriers Deliver to Remote Areas?

Yes, wherever you are, we will be able to deliver the products to you.
FedEx or DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers.

If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra $30 to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, we would suggest that you ship your order with EMS (Standard Shipping) or Flat Rate Shipping. We will refund you the difference in shipping fee.


KaimToy can Ship to PO Box and APO Addresses
Can you Ship to a PO Box?

Can you Ship to a APO Address?

We strongly recommend that you provide a physical address to facilitate order delivery.

If you really need to ship the package to a PO BOX then you will need to please select Flat Rate Shipping as the shipping method and only order items that weigh 2kg or less. For heavier items, you will need to select an alternate address.

We are sorry but both DHL and FedEx are unable to deliver items to APO or PO BOX addresses.


If an Item is Missing a Manual
Some of KaimToy products are supposed to ship with a manual but...

sometimes the manual just isn't very good, and you need more help with the product.
sometimes we made a mistake and the manual was not put in the box.
sometimes the product is new, and the manufacturer manual was so dire, we took it out!
sometimes the manufacturer thought they were only selling this product B2B, so there is no manual.
Here's how we'll help:

Contact us with your order number and the product code. Explain whether there was a missing manual, or what aspect of the product's function you need help with.
If a manual was omitted accidentally, we'll give you a link where you can download it.
If the product has no manual, chances are we are already working on making one ourselves, and we'll send that to you when it's done.

Currently we only offer English manuals for all our products.


If an Item is Missing Accessories
First, check the details in the product description again on KaimToy.com to make sure it is supposed to have what you think it should.

If you're really missing something, please contact us, and here's how we'll handle it:

Give us your order number and the product code.
If the missing part is hard to describe, please provide a photo and reference a similar product photo on KaimToy.com.
If we confirm something is missing, we'll send it out to you free of charge.

If your Item is Delivered Missing Some of Its Parts
If a key part of your product is missing on delivery, here is how we can solve the problem for you:

Contact us first, with your order number and product code; we will help to clarify what part is missing.
For major, expensive and integral product parts we may need to follow it up as a "lost/stolen in delivery"
If the part is small or an accessory, we will most likely be able to help you by simply re-sending it.
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